Australian Cyclones
Tableau
Hello
I'm Tori Sugden
Master of Data Science (Professional) with Distinction
Hello! I’m Tori Sugden, welcome to my website. I have a Master of Data Science (Professional) with Distinction degree and more than 20 years of experience in the field of IT development. I am adept at collaboration and love solving problems.
By the way, did I mention that I am also a scuba diver? Let’s just say a few of my favourite things are multitasking, being organised, diving with sharks, and the oxford comma… in that order.
Feel free to look around the site to learn more about me and what I have been up to.
Technical Skills
Professional Skills
Education
2018 - 2020
Master of Data Science
James Cook University
2018
Advanced Diploma of IT Project Management (PMBOK)
NSW TAFE
2010
Advanced Diploma of Photography
Photography Studies College
1987
Bachelor of Social Science
University of Waikato
Work Experience
May 2021 - present
Senior Data Analyst
City of Stonnington
Currently wrangling data for ingestion to new cloud based DataStack and delighting business users with Power BI reports that not only improve work allocation but also improved team morale. The automation and streamlining of an HR Workforce Analysis report led to a 93.75% reduction in resource effort. The Customer Insights & Ops report highlighted broken business processes and brought data from disparate source systems together to increase visibility of team workload. Set up and run the Power BI Community of Practice to increase visibility and use of Power BI amongst staff.
May, 2018 to Dec, 2020
Part-time Student
James Cook University Online
Completed a Master of Data Science (Professional) with Distinction. Knowledge of Tableau, R using R Studio, SAS Studio, SAS Visual Analytics, SAS DataFlux, MySQL Workbench, MATLAB, Python, data management including Hadoop, data mining and machine learning, data information, and strategic decision-making.
Aug, 2016 to Apr, 2018
Assistant Release Officer
Health Support Queensland
As an Assistant Release Officer working in Workforce Management Solutions and Operations, Payroll Portfolio my duties included assisting in the coordination of timely release planning activities to enable business requirements identified by Queensland Health to be analysed, assessed for impact including integration impacts, designed, developed, tested and implemented into production within established frameworks, strategies, standards, methodologies and policies. I co-ordinated and consolidated release management reports and evaluated progress, risks and issues and reported on these items appropriately to management. I also maintained the Release Management Sharepoint site.
Jul, 2012 – Dec, 2015
Tax Consultant
H&R Block (Port Douglas)
Tax return preparation for individuals and small business. During the quieter times of the financial year my duties included answering the telephone and booking appointments, preparing files for appointments, greeting clients at reception, maintaining the filing system, and banking. During the 2014 and 2015 tax seasons I mentored junior tax consultants.
Mar, 2010 to Jul,2012
Social Media Manager
Self-employed
Had my own social media management business to support small business with their social media and local marketing.
Aug, 2006 – Mar, 2010
Analyst/Programmer
National Australia Bank
As part of the Payments Team, I performed high level and detailed technical analysis of existing systems. From February 2008 until July 2009 worked on several projects impacting the Bills Trading system which is a Treasury system processing negotiable discounted Securities. From July 2009 until March 2010 was assigned to several projects in International Capture systems.
Prior to this worked in the Technology Banking Australia, Commercial Customer Accounts (CASB application) team on a variety of projects making code changes to existing IMS COBOL and DB2 programs.
Oct, 2002 – Aug, 2006
Analyst/Programmer, Senior Data Analyst, Senior Solutions Specialist
Telstra
As an Analyst Programmer working in the Telstra Retail, Technology Solutions area duties included data mining to produce regular Pricing Plan Analysis and Site Traffic reports, as well as ad-hoc analysis reports for the Account Executives in the Sales area. Under a restructure transferred to the Customer Relationship Management team in the Telstra Consumer & Marketing area. Additional duties included producing regular and adhoc outbound marketing campaign lists.
In Oct 2004 became a permanent employee as a Senior Data Analyst in the Data & Analytics Team to deliver quality data, reports and customer insights in a timely manner to support Telstra Consumer & Marketing and other business units.
Under a re-structure in late 2005 transferred to Analytical CRM as a Snr Solutions Specialist. Provide input into the Business Information Strategy document in regards to in the transformation of the DW into an Enterprise Data Warehouse.
Sep, 2001 – Feb, 2002
Analyst/Programmer
ALLTEL Mortgage Solutions
Commenced as an Analyst/Programmer working the in Lending (IT) department to run the simulation tests for the December Insurance Renewals, including resolving any data problems and then supporting the November live runs. I also supported the live Mortgage system (a system inherited from Bradford & Bingley Building Society (see below)) by performing analysis, development, testing, and implementing changes.
Apr, 2000 – Sep, 2001
Analyst/Programmer
Halifax plc
Commenced as an Analyst/Programmer on an Estate Agency intranet system developed to match up Properties for sale with potential Buyers and vice versa. The system went live in November 2000 and from that time I worked on supporting the system by investigating any problems raised by the users in the branches and developing enhancements.
Sep, 1998 – Oct, 1999
Analyst/Programmer
Bradford & Bingley Building Society
Commenced in 1998 an Analyst/Programmer on a Mortgage system dealing mainly with changes to the processing of Further Advances to a Main Mortgage.
Returned as a permanent employee in December 1999 as a Lead Technician on the Customer Relationship Management team. Duties include analysis of existing (VSAM) investment and (DB2) lending systems with respect to the changes required for the new system (database and platform, at that time, to be determined.
Mar, 1998 – Sep, 1998
Analyst
First Data Resources
Commenced as an Analyst on the Offshore Projects team. The team was responsible for the development of work estimated to be less than 1000 hours and intended to be sent offshore to be constructed in India. After 3.5 months took over the responsibilities as Lead Analyst.
Aug, 1997 – Feb, 1998
Analyst
Midland Bank
Commenced as an Analyst investigating the impact of Year 2000 on various Retail Applications.
I then worked on a detailed impact analysis of eight Retail Applications systems that used a database that was to be demised in phases from the third quarter of 1998 through to the end of 1999. Impacted programs were found by interrogating system catalogue tables. The programs were then investigated to determine where information would be sourced from and when during the migration from the existing system the changes needed to be made.
Aug, 1996 – Aug, 1997
Change Request Lead, Lead Analyst and Change Request Owner
Telstra
Commenced back with the FLEXCAB project as a Change Request Lead on a Release Delivery team liaising with technical, functional and business areas of the project. I supervised 5 Analyst/Programmers.
At the beginning of 1997 assumed the overall lead development responsibilities as the Lead Analyst for the implementation of the Change Request.
In June 1997 became a Change Request Owner managing several Change Requests providing one point of contact for technical, functional and business people for the resolution of issues.
Oct, 1993 – Nov, 1995
Analyst/Programmer and Analyst
Telstra
Six weeks on Production Support and Maintenance supporting the Online Customer Definition programs. Followed by four months on a development team modifying existing online programs. Then three months on the Case Studies team setting up a release of the Training System. After that two months working as an Analyst on the High Priority Change Request team writing Design Packages for changes to existing programs. Followed by sixteen months working as an Analyst on a Release Delivery team.
Apr, 1993 – Oct, 1993
Analyst/Programmer
New Zealand Rail Ltd
Maintenance of Online and batch programs in the AMICUS system. AMICUS is one of NZR's computer-based information and operational systems.
Aug, 1991 – Oct, 1992
Consultant
BIS Information Systems Limited
August 1991 to July 1992 assigned to UCB, a fast-growing centralized mortgage lender (UK subsidiary of a French bank) developing a loan administration system.
August 1992 to September 1992 assigned to Unichem, a leading British pharmaceutical wholesaler.
Jan, 1990 - Aug, 1991
Analyst/Programmer
General Accident Fire and Life Assurance Corporation Plc
Development and implementation of a new batch Weekly Lead Generation system for the Direct Sales Force. Development and implementation of an Online (CICS) system to enquire on, transfer, delete and restore leads.
Jan, 1989 – Dec, 1992
Analyst/Programmer
Doncasters’ Monk Bridge Ltd
As sole Analyst/Programmer for the Leeds Division of INCO (International Nickel Company) was responsible for the maintenance of existing Sales Order and Manufacturing Control systems. Development and implementation of a (CQCS) scheduling system for the Die and Tool department.
Dec, 1986 – Nov, 1988
Programmer/Analyst
Government Computing Service Ltd
December 1985 to February 1986 employed as a vacation worker during University Christmas break.
December 1986 to November 1988 developed and implemented both Online (DPS) and batch programs for a new Fines Accounting and Enforcement system.
Badges/Certs
Portfolio
Outside of work I enjoy
Photography
In 2009 I completed an Advanced Diploma in Photography from Photography Studies College in Melbourne. I majored in Commercial Photography with an interest in underwater photography. At the 2010 APPAs I gained a Silver Award for this image of divers’ bubbles at The Chasm in Piccaninnie Ponds in Mt Gambier, South Australia:
Scuba Diving
I’m an SSI Dive Con and PADI Assistant Instructor. My favourite dive destinations: Galapagos Islands, SS President Coolidge, and the Coral Sea.
Puzzles
I love puzzles especially cryptic crosswords, Sudoku, jigsaws, and apps such as Solitaire, Words With Friends, and Spider.
Travelling
In 1992 I spent 4 months travelling overland from London to Kathmandu and then went white water rafting on the Sun Kosi river in Nepal. In 1995/6 I spent 6 months travelling around South America and was fortunate to dive in the Galapagos Islands and in waters around Tobago.
Whisky
I enjoy a wee dram or two of Scotch whisky, in particular, ones from Speyside.
Reading
For some escapism, I enjoy reading sci-fantasy (Robert Jordan, Katherine Kerr, Sara Douglass, Stephen Lawhead). I get totally immersed in them. I also enjoy personal development books. I seem to spend a lot of my time googling for my studies.
Cooking
I am willing to try my hand at any type of cuisine (although I have to admit my first two attempts at making my own pasta were not a success). I love cake decorating and creating a cake to match the person’s interests. Some of my cakes can be viewed in my gallery below.